Tag: customer service

It’s that time of year when so many of us are planning vacations and booking a rental. Sadly, scammers are very aware of that, and they’re always changing their tricks to fool people out of their money, rentals — or worse.

One of the most prolific thieves scammed people out of $7 million over just two years. He listed 100 properties across the U.S. and accepted 10,000 offers. His bait-and-switch schemes worked … till he got caught.

Being familiar with the red flags can save you from being a victim. And that’s why I’m here today — to give you the know-how.

1. Suspicious photos

Does the picture of that beachfront property look like it’s straight out of a pricey photoshoot? Images that are just a little too polished should raise your eyebrows. Try a reverse image search to see if a pic pops up elsewhere online. How? Open a pic, right-click on it, then choose Search Image or similar in your browser.

2. That doesn’t add up

Some hosts list a property at different price points on multiple platforms. The highest bidder wins, so your stay could get canceled if they find someone who’ll pay more. But wait — it could also be a “phantom rental.” In this scheme, crooks cook up a completely fake listing using a bogus address and photos and run away with your money.

3. Under pressure

When you’re rushed into making a decision, you’re more likely to overlook serious flaws in the listing. A legitimate host won’t rush you into sealing the deal.

4. ‘Can you send me a gift card?’

Always pay through the rental site. Secure payment methods include debit, credit and sometimes a direct bank transfer. Never pay using gift cards, a cash app, crypto or a certified check.

5. Too good to be true

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