matter Archives

White-collar jobs, meet your match

ChatGPT

I hear from some of you who say, “Kim, I don’t care about AI, it’s not my thing.” I get it. But AI does matter. You’re using it even when you think you’re not. Ever yell, “Speak to a real person”?

AI is not just here, it’s taking names and unpaid lunch breaks. As much as I love a good time-saving tool, I’ve been watching something play out that you should know about.

Now, do me a favor.

I want you to read all the way to the end. This way, the next time the whole “AI taking jobs” issue comes up in conversation, you’ll know what to say and sound so incredibly connected and smart. I love that for you.

🤖 One chatbot = 700 people

The CEO of Klarna, a major fintech company, just came out with a warning: AI is already replacing white-collar workers, and if we don’t brace for it, it could trigger a recession. Yep, that’s a really big deal.

Here’s the backstory. Klarna used to have 5,500 employees. Now? Even though the company is experiencing unprecedented growth, they’re down to about 3,000 people because of AI.

The big hit was in customer service. One chatbot, powered by OpenAI, is doing the work of 700 people.

It’s not just Klarna. Companies across the globe are doing the same thing.

Klarna’s CEO was excited about the efficiency. Now he’s sounding the alarm about what this means for the economy. He’s not alone.

The folks behind Anthropic’s Claude (another AI tool like ChatGPT) say we could lose up to half of all entry-level white-collar jobs within five years. I say three years.

😱 Let’s not hit the panic button

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This is worse than spam calls

ChatGPT

Most people have never heard of companies like Mobilewalla or Gravy Analytics, but they know you.

The FTC just clamped down on these two for secretly vacuuming up people’s real-time location data without consent. Not just estimated neighborhoods or passing GPS flickers.

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The “learn to code” promise just collapsed

Open/download audio

Turns out all those years of pushing coding in schools may have set grads up for failure. Here are the skills that will matter in the AI age.

⚠️ AI ate the home page: First, the good news. ChatGPT’s referrals to sites are way up (25x!) from zero. The bad news? Nearly 70% of Google searches now end in zero clicks to sites. It just doesn’t matter if you’re top of Google search results anymore. SEO used to be gold. Spoiler: I predicted this over two years ago and got laughed at.

3 in 4

The number of new grads saying “nah” to working at Big Tech firms. Turns out, job security and vibes matter more than kombucha on tap. Layoffs, ethical murkiness and burnout culture make Google and Meta feel like cautionary tales. Instead, job hunters are going for startups and anywhere they won’t be laid off by lunch.

😑 Feeling left behind? Download NetSuite’s free knowledge drop, “The CFO’s Guide to AI and Machine Learning.” No matter what you do, you should know more about AI. It’s not going anywhere.

This 15-digit code is your stolen phone insurance

ChatGPT

If your smartphone was ever lost or stolen, would you know what to do? Lock it remotely, call your carrier or use a tracking app. That’s a start.

But you know what weapon most people sleep on?

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Safe Wi-Fi anywhere: Using public Wi-Fi is risky no matter where you go. It doesn’t make a difference if you stay at a five-star luxury hotel, have lunch at your hometown diner or you’re at the airport. The easy way to protect yourself? Turn on a VPN.

🤖 Smarter than any human alive: Google cofounder Sergey Brin and DeepMind boss Demis Hassabis popped up like your weird cousins at Thanksgiving to say: AGI might land “right before or after 2030.” Brin thinks smarter algorithms matter more than horsepower, Hassabis says we need a few big breakthroughs. Nobody knows what “thinking” machines will do, though. Sleep well.

☁️ When performance, security and reliability matter, businesses turn to Oracle Cloud Infrastructure. OCI delivers blazing-fast speeds, built-in AI and rock-solid security without the sky-high cost. See if you qualify to get your cloud bill cut in half today!

😑 Feeling left behind? Download NetSuite’s free “CFO’s Guide to AI and Machine Learning.” No matter what you do, you should know more about AI. It’s not going anywhere.

Safe Wi-Fi anywhere: Public Wi-Fi is public for a reason, anyone can jump on it, and that includes hackers. Doesn’t matter if you’re at a fancy hotel, your favorite local diner or waiting at the gate at the airport. Want to stay safe? Just flip on a VPN. I’ve got a link where you can get four months free.

😅 Digital suck-up: OpenAI just rolled back a ChatGPT update because it was agreeing with everything you said, no matter how wrong. It was so flattering, folks started calling it “sycophant-y.” Have you ever used that word in your life? Me neither.

🍎 Minute details matter: Rick Shearman’s Apple Watch’s SOS feature saved his life after he was swept almost a mile out to sea. He used the emergency feature while treading water. The rescue team scooped him up before it turned into a “Find My Body” sort of mission. PSA: Swim parallel to shore and float, don’t fight.

👩‍🏫 Feeling left behind? Download NetSuite’s free knowledge drop, “The CFO’s Guide to AI and Machine Learning.” No matter what you do, you should know more about AI. It’s not going anywhere.