Every dollar counts: Next time you need to return an Amazon order, think twice about where you do it. If you go to a UPS Store when Whole Foods, Kohl’s or Amazon Fresh is the same distance or closer, you’ll have to pay a $1 fee.
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Buying things you don’t need is one thing, but it’s worse when you have something you can’t get rid of. While you can likely return that juicer you never used, it’s not the same for other products. Here’s what you need to know about Amazon’s return policies.
Amazon’s easy returns
Amazon makes it easy to return eligible purchases. Here are some places you can bring returnable items:
- Amazon Hub Lockers.
- UPS stores or Access Points.
- Kohl’s.
- Whole Foods.
- Physical Amazon stores.
You can also ship it yourself or schedule a pickup.
Returns are as simple as printing a label or having the facility do it for you. You don’t even need the original packaging in some cases. Just check the Your Orders page for details.
Not everything is returnable, however. There are time limits, and some items can’t be returned no matter how soon you try to send them back.
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The ground rules
Amazon generally gives you 30 days to return an item after receiving it. Here are more specifics:
- Devices: Computer laptops, desktops and Kindles cannot be returned more than 30 days after delivery.
- Digital: You can’t return the following after purchase: downloadable software products, open software or online subscriptions after you accessed them.
- Cards: You can’t return gift cards (except as required by law) and prepaid game cards such as those for World of Warcraft, Xbox 360 Live or Wii Points.
- Hazardous materials: You can’t return items classified as hazardous materials or ones that use flammable liquids or gases.
- Damaged items: Nonreturnable items that arrived damaged or defective are eligible for a refund or replacement. If the refund or replacement option isn’t available in Your Orders, try contacting Amazon here.
- Miscellaneous items that might not be eligible for return:
- Any product missing the serial number or UPC.
- Grocery products.
- Items with special shipping restrictions.
- Live insects.
- Some jewelry orders.
- Some health and personal care items.
- Customized products.
We may receive a commission when you buy through our links, but our reporting and recommendations are always independent and objective.
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That’s a lot of value for membership — but now Amazon is holding its hand out for even more money. On Thursday, the company announced a price hike on its monthly and annual membership fees. You’ll see these changes in the coming weeks.
Jeff Bezos needs the money: Amazon’s new grocery delivery has hit the streets. For $9.99 per month, you’ll get free delivery from Amazon Fresh, Whole Foods, Rite Aid and a few local spots but only on orders over $35. You can get a free 30-day trial. Instacart is getting too expensive. Listen to this to learn how much.
We may receive a commission when you buy through our links, but our reporting and recommendations are always independent and objective.
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You can join Amazon One with the new iOS and Android app. Just sign in, snap a pic of your palm, link a payment method and upload an ID. Now your hand is a wallet. It works at Whole Foods, some Panera locations and over 150 spots nationwide.