The $10 mistake that made a doorbell camera useless when it mattered most

Millions of us have a doorbell camera and feel totally safe. But when an 84-year-old woman vanished from her home, the camera on her front door had zero usable footage. Here’s the $10-a-month mistake you might be making right now.

⚡ TL;DR (THE SHORT VERSION)

  • Nancy Guthrie’s Google Nest doorbell camera had no saved footage. She didn’t have a $10/month cloud subscription.
  • Without a paid plan, most cameras overwrite clips within three hours.
  • The FBI recovered footage from Google’s servers. They got lucky. You might not.

📖 Read time: 2.5 minutes

FBI

I need your help: Add Komando.com as a preferred source on Google

You have a doorbell camera. You see the live feed. You get motion alerts. You feel safe. But if someone showed up at your door at 2 a.m., would that footage be there tomorrow? 

Nancy Guthrie is 84 years old, the mother of Today show coanchor Savannah Guthrie. On Jan. 31, family dropped her off at her Tucson home. By morning, she was gone.

Her Google Nest camera should have been the first break in the case. Instead, it was the biggest frustration. No paid cloud subscription meant clips were overwritten within three hours. The most important footage to locate her? Poof.

📹 The FBI got lucky

Eight days later, the FBI released black-and-white footage of a person in a ski mask approaching Nancy’s front door. Armed. How’d they get it?

FBI Director Kash Patel said it came from “residual data” on Google’s backend servers. Digital breadcrumbs that hadn’t been fully erased. The task was so complex the FBI wasn’t sure it would work. They got lucky. If those servers had been wiped a few days sooner? Zero footage. Zero leads.

Right now, 52% of American households have at least one security camera. 

Here’s my question: Do you have a paid cloud storage subscription? If the answer is no (or “I’m not sure”), your camera is basically live TV with no DVR. You can watch what’s happening in real time. But the moment something important happens and you’re not staring at your phone? It’s gone.

Plans start at $4.99 a month for Ring (180 days of cloud storage for one camera) and $10 a month for Google Nest (30 days, all cameras). That’s a couple of fancy coffees.

🔒 One camera isn’t enough

The intruder covered Nancy’s front door camera with a gloved hand and what appeared to be part of a plant. Disconnected it. One camera, one point of failure.

At minimum, you need cameras on your front door, back door and driveway. If one gets covered or knocked offline, the others keep rolling.

Open your camera app. Check your plan. If it says “Free” or “Basic” with no cloud storage, you’re not protected. You just think you are. Ten dollars a month. That’s the price of keeping 30 days of video evidence instead of zero.

Know someone with a doorbell camera who might not be paying for cloud storage? Forward this. It could be the most important $10 reminder they get all year.