WTH do I do now? Jim in Philly wrote to me because he downloaded an app that totally screwed up his phone — random ads everywhere. Sorry, Jim, but you need to do a full factory reset. It’s a royal pain in the rear, I know, but it’s the only way to ensure your phone is clear from adware and malware. After that, do like I do and get a solid AV software on your phone.

You can't just factory reset your old phone to sell it

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Trading in your old phone? Here’s why you need to protect your privacy before handing it over, in 60 seconds.