Tired of online booking? You’re not alone. Here’s why many are ditching travel sites for travel agencies.
State of inn-ertia: This is nuts. A woman found a deal on Expedia and got a message from the hotel asking her to cancel because the rate was “too low.” Expedia reassured her that as long as she didn’t cancel, the hotel had to honor it. But the hotel threatened to cancel the room unless she backed out.