A bug in Windows 10 means your passwords could disappear

Software: Can’t live with it, can’t work without it. It sure would be nice if all computer programs worked the way they are supposed to every time we need them, but as you’re well aware, that’s not the case.

The reality is that bugs happen, and they happen often. Any Microsoft Windows user can tell you that much. A Windows patch that was released earlier this year fixed a whopping 113 bugs — and plenty of more updates have followed.

But even with all of those fixes, there’s still some work to do in Windows. A fix for that annoying bug that causes your PC to forget passwords would be a good start. Fortunately, that’s precisely what will be rolling out shortly. Here’s what you can do to get around the bug in the meantime.

Windows bug forgets your passwords

Does your PC keep forgetting the username and password for installed apps? It could be related to a bug in Windows 10 version 2004. This bug makes PCs forget login information for your apps, including Outlook, and it’s a major annoyance for the people who are stuck dealing with it.

You may not have to deal with it for too much longer, though. Microsoft says it has a workaround for the issue. It’s also developing a fix for the bug that should roll out soon.

According to Microsoft, the bug was the result of the May 2020 Windows update. The build containing the bug was initially released in April, and PC users have been complaining about the forgotten credential problem ever since.

“After installing Windows 10 Version 2004 Build 19041.173 and related updates, you find that Outlook and other applications do not remember your password anymore,” Microsoft stated in a support post

Issues are much more widespread than just Outlook amnesia, though. Some people report being asked to log in to Office 365 via Outlook every few hours. Others note issues with Adobe Acrobat, including being asked to log in to Adobe every time a PDF is loaded or having to reauthenticate accounts regularly.

Some are even reporting issues with their LastPass password manager extensions that are used with the Firefox browser. The main complaint stems from repeatedly entering passwords, even if the system is configured to require a biometric login instead.

According to Microsoft, the problem happens when certain Windows 10 Task Scheduler Tasks are “configured in a certain way,” which causes password amnesia to occur. The permanent fix will be on the way via an update shortly, but if you want to resolve the issue right now, you’ll need to disable the Task Scheduler tasks.

To do this, you’ll need to:

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Ctrl + Alt + Goodbye: If you’re using Windows 11 Home or Pro (version 23H2), you get no more security patches or bug fixes on Nov. 11, 2025. Go to Settings > Windows Update > Check for updates to upgrade. FYI: Enterprise and Education editions get support until Nov. 10, 2026.

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