Ron asked: My bill crept up $55. Which fees can I kill, and will Consumer Cellular pull the same stunt?

June 16, 2026

By Kim Komando

“Kim, I admit it, I haven’t really looked at my phone bill in a long time. Wow. Since you said to check it, it’s crept up $55 a month in 18 months. What fees can I get rid of? How do I know the Consumer Cellular deal you mention won’t pull the same thing on me?”

— Ron in Detroit

Ron, first, no shame. Most people never open the itemized bill. You did. That’s step one.

Here’s what sneaked in over 18 months. None of it is taxes. All of it is on purpose.

💸 The fees you can delete tonight

Start with the “administrative fee” or “regulatory cost recovery charge.” It’s overhead the carrier buries so the advertised price looks lower. Verizon agreed to a $100 million settlement over admin fees. If they’ll pay that to settle, picture what they collected.

Next, the “free” phone. You’re locked into the priciest plan for 36 months, and leaving early means you owe the full balance. Then insurance. Carriers auto-enroll you in device protection at $18 to $25 a month. Over two years, that’s up to $600.

Watch for ghost subscriptions. And some carriers charge to reach a human. Ten dollars for phone help, $35 to get help in a store. Now they bill your questions.

Here’s how you kill charges 

• Pull the full itemized bill, not the app summary. By law (the FCC’s Truth-in-Billing rule), your carrier has to list every charge and name the company behind it. The junk hides down in the third-party section, never in that clean app total.
• Call the billing line and say the words that matter: “These charges are unauthorized. I want them removed, and I want credits going back for every month you billed me.” Unauthorized is the word that makes a rep start fixing.
• Name it: cramming. Tell them you know unauthorized third-party charges are cramming, it’s illegal and you’re ready to file an FCC complaint. 
• Ask for a free third-party billing block on your account, so no outside company can ever drop a charge on your bill again. Almost none will mention it unless you ask. (Of course they won’t.)

🕵️ Tired of playing detective with your own bill?

So here’s Ron’s real question: Won’t a cheaper carrier pull the same stunt? Fair. 

I switched to Consumer Cellular years ago and never looked back. That’s exactly why they sponsor my show.

What you get: 

• No hidden fees, what you see is what you pay. Plans start at $20 a month, and you pay for what you use. Over 50? Just $35 a month for one line with unlimited talk, text and data.
• They run on AT&T’s network, so it’s 5G covering 99% of the country. 
• Keep your number or get a new one, your call. 
• And they’re ranked #1 in customer service by JD Power 18 times running. You reach a real person without a surcharge.

Reader Rebecca wrote in to say she’s saving $800 a year since switching. 

✅ Make the switch today and save an extra $50 with promo code KIM50. Stop being a donor to the big carriers. You’re smarter than that.

📩 Send this to someone who hasn’t looked at their phone bill in a year and keeps saying, “It’s fine.”