Apple fans are known for their love of music and movies, which is part of why iTunes is so critical for Mac, iPhone and iPad users. It’s where you go to find your favorite television shows, keep up with the latest hit songs and track your purchases. So if something goes wrong with iTunes, you want to fix it fast.
Most iTunes errors on your Mac or PC can be fixed by following a few steps. Apple is constantly updating its software, so your first move when faced with an iTunes frustration should be to update the program on your PC or Mac. Check here to get the latest version.
For your iPhone or iPad, check that you have the latest system updates by visiting Settings and looking for updates under the General section. You will see a notification if a new version of iOS is available.
Dealing with iTunes errors
Here’s what to do if you get an error or alert message in iTunes on your Mac or PC. Some error codes or alerts will have a More Information button. Click on that to get help with clearing the problem. If you haven’t already, then make sure your software is fully up to date. That includes having the latest Mac system or Windows updates, as well as the most recent version of iTunes.
Apple also advises that you turn off your device and then turn it back on again. This may seem like a cliche, but sometimes that’s all that’s needed to fix the issue.
There are quite a few possible iTunes error codes you might encounter. Look up your code number through Apple’s support site for specific steps to deal with the problem.
Can’t connect to iTunes
You’re heading to the iTunes Store and you can’t connect to it. What’s going on? Your internet connection may be the culprit. First see if your Wi-Fi or cellular data is on and working properly. If you’re on an iPhone or iPad, you might see a message telling you data is off with a link to tap on Settings to turn it on. Check to see if websites are working in your browser to make sure the internet is up and running for you.
If iTunes is still balky, then it’s time to check that it’s up and reachable. Visit Apple’s system status page to see if there are any known issues with the service.
Fix your Apple ID
Your Apple ID is your ticket into the iTunes store, so forgetting your login information can quickly put a damper on your music or video plans. Apple warns that people who recently changed an ID or password may need to sign out and then sign back in again with the new information. If you forgot your password, then follow our Komando guide for resetting your account.
iTunes doesn’t recognize your iOS device
You plugged your iPhone or iPod into your computer, but iTunes doesn’t recognize it. Apple addresses this issue with some official troubleshooting steps, but before we get there, let’s try to the obvious: shut down iTunes on your Mac or PC and then start the program up again.
Still a problem? Try these steps: Make sure you have the latest iTunes update on your Mac or PC. Go here to get the newest version if necessary. Now check that your iPhone or iPad is unlocked and on its home screen. If you see a "Trust this computer" message, then tap on Trust.
Still not working? You may have a problem with the USB port or cable you’re using to connect your iOS device. Try a different port and swap out the cable. Restart your computer and your iOS device. If this all still fails, Apple recommends trying to connect your iPad or iPhone to a different computer.
A final step
You’ve tried everything and your iTunes problem won’t go away. There’s one more step to take. Contact Apple’s official support or make a Genius Bar appointment at your local Apple store for assistance.
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