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Q&A with Kim: Samsung's massive recall, the best mobile coverage and more

Q&A with Kim: Samsung's massive recall, the best mobile coverage and more
photo courtesy of SHUTTERSTOCK

Each week, I receive tons of questions from my listeners about tech concerns, new products and all things digital. Sometimes choosing the most interesting questions to highlight is the most difficult part of my job.

This week, I received questions about replacing Samsung Galaxy Note 7 smartphones, finding the best mobile coverage, running PC updates and other great topics. Do you have a question you'd like to ask me? Click here to email me directly.

Samsung's massive recall

Q: I own a Samsung Galaxy Note 7. I know it was recalled, but I hate to give up my phone. Is it really unsafe to use my new Note 7?

A: You are literally playing with fire. Samsung issued a worldwide recall for nearly 2.5 million Galaxy Note 7 smartphones. This recall was in response to 35 reported incidents where batteries overheated and the smartphones caught fire. This number has since grown to more than 70. You can swap your Note 7 for a J Series, Galaxy S7 or Galaxy S7 Edge. You also get a $25 gift card or in-store credit. Contact the retail outlet where you purchased your phone or call 1-800-SAMSUNG. A software update is also in the works to keep existing Note 7 devices from overheating. It limits the phone's battery power storage to 60 percent capacity. With a shorter battery life, you'll want to use these tricks to maximize the battery power you're using.

Best carrier regarding coverage

Q: My wife has Verizon. I have AT&T. My son uses Sprint. My daughter has T-Mobile. Which carrier is the best when it comes to coverage?

A: Each carrier offers coverage maps on their websites. It’s a good place to start, but coverage so often depends on exactly where you are standing. Fortunately, there is a fantastic map you can use to see which carrier offers the best signal where you live, work and play. The map is zoomable down to the street level. On the map, you see call performance, the fastest speeds and the best network technologies in your area. Click here to search for the best cellular coverage down to your street.

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