We're sure you've heard the classic tech support story about the customer who says their computer's coffee holder broke and demands a replacement. After several minutes of bewildered back-and-forth, the support tech realizes the customer is talking about the tray of the CD drive!
That story has been around so long, it's gained the status of an urban legend. It perfectly illustrates the fact that technology can be confusing for anyone, that problems aren't always what they seem at first, and that finding the solution can leave you shaking your head in disbelief, or shaking with laughter.
For a bit of fun, we've rounded up several tech support stories for your enjoyment. And they're all true. In fact, the first one happened to this author.
The Great Disconnect
Travel back with me a number of years and I'm working phone tech support for a company that manufactures specialized printers. Most of our support calls deal with mechanical malfunctions, questions about our custom software or help with operating the machine.
The brain of the unit is from an Epson printer and it even uses the stock Epson driver, so the basic connection between printer and computer is fairly bulletproof. One day, however, a female customer calls and says that every time she tries to print, she gets a message saying "Printer Not Available."
"Printer Not Available" is the standard Windows message when the printer isn't turned on or plugged into the computer. Following the important tech support rule to take nothing for granted, I first confirm that the printer is, in fact, turned on, which it is. Obviously, then, the printer cable has somehow become disconnected from the computer. An easy fix.