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These iPhones have a serious issue

With the exact date of this year’s iPhone unveiling already in the books, we can’t wait to see what’s in store for us on Sept. 12.

Everyone seems to agree that Apple is going to release three new iPhones this year, including two of Apple’s biggest smartphones ever.

However, before you rush out and buy Apple’s latest and greatest, you may want to check your current iPhone first. It could be eligible for a replacement due to a serious flaw.

Defective iPhone 8 units

According to an official Apple advisory, a very small percentage of iPhone 8 devices “may experience unexpected restarts, frozen screens, or won’t turn on.”

The cause of the problem? The tech giant has traced the issue back to faulty logic boards that have manufacturing defects.

The affected iPhone 8 units were reportedly sold between September 2017 and March 2018 in Australia, China, Hong Kong, India, Japan, Macau, New Zealand, and the U.S.

Thankfully, Apple will replace your affected iPhone 8 for free if you have an eligible serial number.

Not sure if your iPhone is eligible? To check if your iPhone 8 qualifies for the replacement program, you can enter its serial number in Apple’s special checker tool on this page.

How to locate your iPhone’s serial number

Locating your iPhone’s serial number is easy and there are several ways of doing it.

  1. Open your Settings app
  2. Tap on General >>> About
  3. Look for a section called Serial Number (Note: you can long press on this number to copy it)

If your iPhone won’t turn on, sign in to your Apple ID account page on a web browser, tap or click on “Devices,” then look for the name of your iPhone then select it. Your iPhone’s serial number will be listed on this page.

If you have synced your iPhone on iTunes on a computer, you can also get gadget’s serial number in the Devices tab in iTunes Preferences.

Don’t have a computer on hand? Another way to locate the serial number of an Apple device is with its original box or receipt.

Apple’s service options

If your iPhone 8 is eligible for replacement, you have these three options to have it serviced.

As usual, it is recommended that you backup your iPhone before sending it over. Wiping it completely is also a good idea.

Note: For all your backup needs we recommend our sponsor IDrive. IDrive lets you backup all of your devices, whether you have a Mac, PC, Android, iPad or iPhone. And, you can conveniently manage your backups through a single online account. Go to IDrive.com and use promo code Kim to receive an exclusive offer.

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