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How Windows 10 is using AI for better updates

If you’re a Windows user, you probably know that Microsoft typically has problems when it rolls out updates for the operating system. Things were no different earlier this year when the Windows 10 April 2018 Update was released.

In fact, it had quite the shaky beginning. Many users weren’t even able to access the April update until May.

After the update finally started rolling out, it’s been a great success. That’s mostly being attributed to Microsoft’s use of artificial intelligence (AI).

AI is making for smoother Windows updates

Windows 10 April 2018 Update had a speedier rollout than most of its predecessors. It’s also had fewer customer complaints about the usual glitches that come with major updates.

Microsoft posted a blog this week revealing it used AI to help with the Windows 10 April 2018 Update. It said that AI really helped the speed and efficiency of the rollout.

In the blog, Microsoft wrote, “For the first time we’ve leveraged AI at scale to greatly improve the quality and reliability of the Windows 10 April 2018 Update rollout. Our AI approach intelligently selects devices that our feedback data indicate would have a great update experience and offers the April 2018 Update to these devices first.

“As our rollout progresses, we continuously collect update experience data and retrain our models to learn which devices will have a positive update experience, and where we may need to wait until we have higher confidence in a great experience. Our overall rollout objective is for a safe and reliable update, which means we only go as fast as is safe.”

How does it work?

What’s happening is, AI analyzes data on device characteristics including hardware and software. When Microsoft determines its update will be a good experience for a particular machine, it finds others that are similar and they are selected for immediate delivery.

The more data are collected, the more accurate the analysis, which lowers the chance for glitches. Microsoft said this has been one of the most successful updates in recent history.

Over 250 million machines are already on the April 2018 Update. The tech giant said, “It’s seeing higher satisfaction numbers, fewer known issues, and lower support call volumes compared to previous Windows 10 releases.”

This is great news for Windows users. If the implementation of AI speeds up the update process and makes it safer, it’s a win-win for everyone.

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