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© Andrea De Martin |
Tech tips

No hassle solution for those annoying customer service calls

How many times have you tried to call a company to fix an issue and wound up on hold for what felt like forever? Most companies these days have automated systems that you first have to navigate through before you even have a chance to speak with a human.

“Press one for English. …  Press the star key for the main menu. … Please enter your account information. … ” And then there’s the dreaded, “I’m sorry, I didn’t get that, please enter your information again. … I’m sorry, I didn’t get that, please enter your information again.”

Before you’re forced to launch a relaxation app, which you can get here, take a second. Keep your cool and simply use this website to do the waiting and navigating for you.

Stop wasting time on hold

The answer to your wait times could be found at

The site can give you detailed reports on how to contact the right departments with the company you need help from, cutting down your wait time. This includes how to get ahold of these companies on the phone, Facebook, Twitter or through their websites.

Having an issue with CenturyLink internet service? No problem. On the GetHuman homepage, type in the name of the company and hit the search icon. It will bring you to a page with the right customer service number to call and will show the current hold times.

It also tells you when the company’s customer service department is open and the best times to call.

For a small fee, a GetHuman rep will wait on hold for you and they’ll even talk to the right people and negotiate for you. Make sure to give detailed instructions on what you need and the rep will handle it for you.

You can use GetHuman through its site or its free app, which is available for both Apple and Android devices. Tap or click here to download the app for iOS. For Android, click or tap here.

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