Skip to Content
Tech tips

Make sure you receive email you’ve signed up for

Like junk mail has made getting snail mail less important, spam can sometimes make checking your email less than fun. Sure, spam filters can save you from the coupons and advertisements you don’t care about, but what if they weed out emails you don’t want to miss?

That is what whitelisting emails is for, and we are going to tell you how to whitelist certain email addresses – like @lyris.komando.com! – so you always get correspondence from them.

Whitelisting is the opposite of blacklisting; when you blacklist an email address, you are saying you never want to get messages from them, no matter what. When you whitelist an email address, you are saying any message from this contact, even ones that might trip the spam filter, should be available to read in your inbox when they come in.

You might want to whitelist your favorite stores, so you never miss deals, or your favorite weekly newsletters, like Kim Komando’s Weekend Digest, which is sent from kimnewsreply@lyris.komando.com. You signed up for these messages, after all, you want to make sure you’re getting them! You might also want to whitelist family members and close friends, so you never miss their messages either.

Whatever you want to whitelist, it can all be done. Just read on to learn how to whitelist email addresses in your particular email service.

Gmail

Gmail is one of the most popular email services out there right now, in part for its simplicity. You’ll find that adding an email address to your Gmail whitelist demonstrates that amazing simplicity.

To begin, find a message from the contact you’re seeking to whitelist, and click on it. On the right, next to the left-pointing arrow icon for “Reply,” you’ll find an icon that’s three dots stacked on top of each other. Click on the dots icon.

In the dropdown menu you get from that click, you’ll find a few options of what to do with the contact, including blocking them (which would blacklist them in your email), and reporting them as spam. For our purposes today with whitelisting, select the option to “Add [EMAIL/NAME HERE] to Contacts list.” That’s it, you’re done! That contact is now whitelisted, unless you remove them from your contacts.

What if you don’t already have a message in your inbox from someone you want to whitelist? Just go to Google Contacts while logged into your email, and click “Create Contact” in the upper left corner. Add the email you wish to whitelist, and that email will always appear in your inbox now, and never in your spam.

Yahoo

Whitelisting email addresses takes a little more effort in Yahoo than it does in Gmail, but one of the methods is the same — you can add that email address to your contacts.

Get to your Yahoo contacts by clicking the “Contacts” tab while you’re in the old view of Yahoo, or by clicking the square icon of a person’s bust beside three lines on the far right of the new view of Yahoo Mail. This icon is below your name in the top right, and beside the Yahoo calendar icon. In your now open contacts list, click “New Contact” at the top left, and add the email address you want whitelisted. Those emails are now guaranteed to end up in your inbox.

Another method of whitelisting within Yahoo is creating a filter. Click the “Settings” icon, which looks like a gear cog, on the far right of your Yahoo Mail window. Click “More Settings,” if you’re in the new Yahoo Mail view, or “Settings” if you’re in the old view, in the dropdown menu that appears. Click “Filters,” then “Add,” and enter a filter name—whatever you want to call it is just fine.

Now put in the email address you’re looking to whitelist in the “To/CC” or “Recipient” section, and make sure the menu next to the “Then move the message to this folder” text is set to “Inbox.” Click save, then click save again. That filter will now make sure that messages from that email address will always be in your Inbox.

The final way to whitelist emails within Yahoo is to have a message from the sender already in your “Spam” (also sometimes known in Yahoo as “Bulk”) folder. Click on the email, or click the box next to the message to activate the checkmark. Click the “Not Spam” button that appears at the top of your Inbox. That will put this message, and all other messages from the email address that sent it, in your Inbox. Yahoo will no longer see this contact as spam, effectively, if not directly, whitelisting it.

AOL

Though not as popular with new users, AOL still has an active group using its email services who also whitelist email addresses that they really want to see messages from.

Much like with the email services above, the best way to whitelist an email in AOL is to add it to your contacts. Click the “Contacts” link in AOL Mail, or open your AOL Address Book. Select “New,” and set the email you want to whitelist as “Email 1” in the contact sheet. Click “Create,” and you’re all set!

Like with Yahoo, if you find an email you actually want to receive in your spam folder, go ahead and click on it, or highlight it by checking the box next to it, and select the “Not Spam” option that appears at the top. To be extra sure these emails won’t get back in your spam, click “Show Details” within the email also to see the email address, and add that to your contacts via “Add Contact” from the dropdown menu next to it. Anything in your contacts is whitelisted, so it’s always the easiest way.

Or, to keep your address book simpler, you can whitelist by manually managing your spam settings. Click on “Spam Controls” in the lower right side of your inbox, and in the “Mail & Spam controls” window that appears, click “Custom sender list,” and select “allow email from.” Input the email address you want to whitelist, and click “Save.” With some reverse blacklisting, you whitelist a contact!

Outlook

Microsoft Outlook is a handy email service that you can access through an application, or online. It’s very popular in offices, where whitelisting clients and executives is incredibly important. Luckily, Outlook keeps this simple with a “Safe Senders” list.

To get to the “Safe Senders” list, go to the Tools menu in Outlook, and click “Options.” There will be a few tabs—we want “Preferences,” then “Junk E-mail.” Junk E-mail will also give you several tabs, and the one you want is “Safe Senders.”

To add a contact to your Safe Senders list, and therefore whitelist them within Outlook, click “Add,” then input the email address you’re whitelisting in the “Add address” section. Click “OK,” and you’re done. Outlook will now see messages from this address as inbox-worthy, and you’ll never lose important correspondence.

Comcast

Comcast’s mail system follows in the footsteps of Yahoo, letting you whitelist by adding an email address to your contacts, or by using email filters. Let’s go over adding to your contacts first.

Log in to your Comcast email account. Within your inbox, click on the “Address Book” tab, and click “New Contact.” Input the email address you’re whitelisting, and click “Save.” That email address is now whitelisted to Comcast.

To instead whitelist by using an email filter, click the gear icon next to your name in Xfinity Connect. Click “Settings,” then under the “Mail” heading on the left, click “Filter Rules.” Click the “Add new rule” button in the top right, and name the rule whatever you want. Click the “Add condition” link, and select “Sender/From” from the condition dropdown menu. In the next dropdown, choose “Is exactly,” and put the email you want to whitelist in the text box beside it. In the “Actions” area, click “Add action, and pick “Keep.” That should tell Comcast not to put messages from this email into spam.

Comcast also offers an “Email Safe List,” which ensures you get emails from certain addresses no matter what. However, if you activate this feature, you will only receive emails from addresses you specifically put on the list, so you can’t get an email from a new person without it going right to spam. This is helpful with avoiding unwanted marketing emails, but isn’t great if people you know get new email addresses, or if you run a business through your email. This service probably isn’t the best for whitelisting within Comcast’s mail service. Focus instead on adding people to your contacts; that will whitelist them in a much simpler way, and give you less work in the long run!

Here’s some addresses to whitelist

Some subscribers to Kim’s emails tell us that their newsletters are going into trash or spam. That can be fixed by taking the simple steps outlined above and whitelisting the email addresses.

But what addresses should you enter? This is a list of email newsletters from Kim Komando and the addresses they’re sent from. Whitelist the email addresses and you’ll never miss a missive from Kim again!

Everything Android: androidnoreply@lyris.komando.com
Everything Apple: kimsapplereply@lyris.komando.com
Fraud and Security Alerts: komando-special-alerts@lyris.komando.com
Hidden Internet Gems: kimsbestreply@lyris.komando.com
Kim’s Free Podcasts: no-reply@lyris.komando.com
Kim’s Insider: no-reply@lyris.komando.com
Must-see Videos: tvkimreply@lyris.komando.com
Small Business Tips: kimssbreply@lyris.komando.com
Tech Hacks and How-Tos: kimstipreply@lyris.komando.com
Tech News Today: kimsdailynewsreply@lyris.komando.com
USA Today Column: kimscolumnreply@lyris.komando.com
Weekend Digital Digest: kimnewsreply@lyris.komando.com

Not subscribed to Kim’s emails? Go here and pick your favorite, or get them all!

Ambassador Program background

Refer friends, earn rewards!

Why not share your new source of digital-lifestyle news, tips and advice with others? When your friends and family subscribe to Kim's free newsletters, you earn points toward awesome rewards!

Get Rewarded