Apple is offering a free fix for these faulty accessories
Apple gets a lot of criticism for its high prices and unusual release strategies. But one thing critics and fans can both agree on is the company’s dedication to customer service and support.
That’s why when your phone breaks, you don’t feel completely screwed over. Visiting an Apple Store for repairs might feel overwhelming at first, but if you know what you’re doing, the process can be smoother than you might expect. Tap or click here to learn how to get repairs done at the Apple Store.
And now, Apple is offering another support option to customers for one of its faulty products. Several defective battery charging cases were discovered, prompting the company to give away free replacements.
If your charging case isn’t packing as much punch anymore, here’s how you can get a new one.
Bad batteries, free fix
Customers who purchased a Smart Battery Case from Apple in 2019 may be eligible for a free replacement due to defects found in the accessory’s design.
According to an Apple bulletin, units made between January and October of 2019 feature a series of issues where they intermittently charge the attached phone or respond to a lightning connector.
The company is also stressing this is not a safety concern, but rather a quality control one. Affected units will receive free replacements, and Apple Store employees have already been advised on the internal processes for this service.
This is similar to Apple’s previous Macbook Pro battery replacement program, which addressed quality issues on a select number of Macbook Pro batteries. Tap or click here to learn more about Apple’s battery replacement initiative.
Is my charging case eligible?
Apple stated only the following charging cases are eligible for replacement. All of the affected models were made between January and October 2019, and store employees will likely check the case’s serial number to verify.
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Instead of dealing with this frustration, many people try to Google it. Bad idea! As we’ve seen in the past, doing an online search for things like customer service numbers or tech support can lead you down a bad path. Tap or click here to learn how tech support searches can lead to scams.
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