Imagine being in a dangerous or potentially life-threatening situation. Your first instinct would be to dial 911 emergency and call out for help. But, what if you’re unable to speak?
Whether it’s due to an injury, speech impairment, or any other circumstance that prevents you from speaking, there should be a way to communicate with emergency services non-verbally over the phone. Thankfully, there’s a new feature coming soon that will do just that.
Google’s new Voice Free Emergency Operator will be made available on Pixel phones and across multiple Android devices. We’ll give you the 411 on what it is, how it works and why it’s great for users.
What is the voice free emergency operator?
Introduced on August 1, Googles emergency calling operator highlights the importance and growing need for voice free emergency interaction.
The purpose behind this new feature is to ensure that in any case where a person who may be injured, in distress or just unable to speak, can get the help they need. If not with their voice, with a simple touch of a button.
This new touch communication tool works by contacting the necessary fire, medical and police services, which sends an automated voice message to the operator.
“A quick, informative conversation with an operator during an emergency call is critical, but in some cases, people are unable to verbally communicate, whether they’re injured, in a dangerous situation or have a speech impairment.
Soon, you’ll be able to share information about the assistance you require, along with your location, to the emergency operator without speaking. This feature will be available in the Phone app on Pixel and select Android devices.”
Said Google Product Manager, Paul Dunlop.
How does the new emergency calling feature work?
The feature will be available in the Phone app found on Pixel devices and other select Android gadgets.
You will be able to communicate critical information with an emergency services operator with a simple tap of a button. Instead of having a voice conversation, just tap “Medical,” “Fire” or “Police” buttons during an emergency call and the app will convey the emergency through an automated voice service.
(Image source: Google)
The information is routed and delivered to the operator, who then dispatches it to available units. All of this without the caller saying a word.
As for your location, the phone automatically displays your current location to emergency services via GPS, thanks to a previously released Android feature. This information is stored locally on the actual phone, that way it remains secret and no one else knows where the call is coming from other than the caller and operator.
To make this all possible, the National Emergency Number Association has partnered up with Google to help integrate this feature with Pixel phones as well as other Android devices across Google’s network here in the U.S.
The exact release date for this feature is not specified, but it’s supposed to be available over the next few months. So, keep your eyes peeled for any updates.