Skip to Content
Security & privacy

You could be one of the 26 million hacked if you ordered tickets on this site

Many of the things we do for fun require a ticket to get in. Without one you probably aren’t getting in to any big time concerts, sporting events, festivals or shows.

One of the best things to come with technology has been apps that allow you to not only purchase tickets from our phones, but also store them. That way we do not have to worry about forgetting our paper ticket at home, because as long as we have our phone we can get in.

But while there are many advantages and benefits to using our phones and doing all our ticket business online, as is the case for pretty much anything internet-related, hackers can be a problem. Over the weekend we learned of a leading ticket site that is now cleaning up a hacker’s mess. Kim had some thoughts about it all, which can be read here.

Did you use them for tickets?

At the center of it all is Ticketfly, which is dealing with the aftermath of a very public security issue. Last week it was learned their systems were hacked, and over the weekend the personal information of more than 26 million people was leaked.

The exact number is 26,151,608 according to Troy Hunt, the founder of Have I Been Pwned. He came to that conclusion after analyzing the leaked databases and discovering that many unique email addresses.

Whoever the hacker is, they posted the Ticketfly database files to a public server. The information included names, phone numbers, home and billing addresses, and the hack also impacted websites involving the Brooklyn Bowl, Pearl Street Warehouse and Lafayette Theater.

Credit card information and passwords were not found in the leaked files, though the hacker threatened to share that too, if ransom demands were not met.

Ticketfly, whose parent company is Eventbrite, has been looking into the incident. In a statement posted online, Ticketfly acknowledged what happened and said they were working with third-party forensic and cybersecurity experts to investigate and address what happened.

What should I do?

Ticketfly’s engineers started addressing the issue immediately, but they were clearly not quick enough. And while they will do what they can to prevent this from happening again and they try to get everything back to normal, the damage is already done.

They released this statement:

“We have learned that some customer information has been compromised as part of the incident, including names, addresses, emails, and phone numbers of Ticketfly fans. We understand the importance you place on the privacy and security of your data and we deeply regret any unauthorized access to it. We assure you we are taking this very seriously and are committed to providing updates as appropriate”

They are not the first company to have to deal with something like this, and they surely won’t be the last. Nevertheless, Ticketfly has some work to do.

Even though credit card information and was not part of the initial leak, given that the hacker claims to have access to it all means it is a good idea to cancel your cards and get new ones.

The same goes for passwords, too, since the hacker may have those even if they have not been released.

If you happened to have any Ticketfly tickets for events at any of the impacted venues, or are just worried about the ones you bought through them, fear not as they are still valid. Upon resetting your account and password you will have access to every previously purchased ticket, allowing you to use them as normal.

Not a breach, but Facebook did give your data to more than 60 companies

A new report by The New York Times (NYT) accuses Facebook of breaching its users’ trust once again. It points out that Facebook has had a data-sharing agreement with more than 60 companies for several years, and most are still in effect. Click here to read more about it. App background

Check out the free App!

Get tech updates and breaking news on the go with the App, available in the Apple and Google Play app stores.

Get it today