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Security & privacy

TaskRabbit has been hacked, what you need to know

Here we go again – another day, another data breach. The latest incident follows a string of high profile data breaches that were revealed this month. Sears, Delta Air LinesSaks Fifth Avenue, and Panera Bread have all disclosed their own data breach incidents these past few weeks.

Unfortunately, it looks like the streak is not ending anytime soon.

This time, a popular micro job marketplace has been temporarily taken offline due to a suspected hack. Read on and we’ll tell you about what we know so far and how to protect yourself from the inevitable fallout.

TaskRabbit investigation

TaskRabbit, the online marketplace for freelance handyman jobs, has taken its app and website offline while it is investigating a “cybersecurity incident.”

If you visit the TaskRabbit website now, you’ll be greeted by this message:

Dear TaskRabbit Community,

TaskRabbit is currently investigating a cybersecurity incident. We understand how important your personal information is and are working with an outside cybersecurity firm and law enforcement to determine the specifics. The app and the website are offline while our team works on this.

We will be back in contact with you with more information once we have it. As an immediate precaution, if you used the same password on other sites or apps as you did for TaskRabbit, we recommend you change those now.

Thank you for your patience while we investigate the issue and for being such an important part of our community.

– TaskRabbit Team

Email alerts have already been sent to its users urging them to change their passwords on other sites and apps if they used the same one for TaskRabbit. You can also change your TaskRabbit account password on the website once it’s back up.

The company, which was acquired by furniture store IKEA in September 2017, stated that it is currently working with an outside cybersecurity firm and law enforcement to find out what happened.

Are you affected?

TaskRabbit did not reveal the number of affected users nor the type of data stolen but they “will update affected individuals as more information becomes available.”

As a precaution, if you have a TaskRabbit account, assume that you are impacted by the breach and perform the necessary steps to protect your other online accounts immediately.

According to a 2015 case study of TaskRabbit, the service had more than 1.25 million users at that time.

The service is popular for short-term micro tasks like assembling IKEA furniture, grocery shopping, help with moving, or help with planning a party.

If you are a TaskRabbit tasker or a worker who has jobs that can’t be completed because of the outage, TaskRabbit said that you will be compensated properly and expect a TaskRabbit representative to contact you soon.

Stay tuned! We will update this report as soon as new details about the TaskRabbit data breach emerge.

What you can do right now

Although the specifics of the breach are still not known, based on TaskRabbit’s statement, it’s likely that usernames, email addresses, and passwords were stolen at the very least.

If you have a TaskRabbit account, review your other accounts now and change your passwords, especially if you are reusing the same one across different services. When creating passwords, make sure they are strong and unique. Click here for 3 proven formulas for creating hack-proof passwords.

Additionally, you can be sure that criminals will take advantage of the news. They will be targeting new victims with phishing emails, pretending to be from TaskRabbit. These fake emails will contain malicious links and if you click on them you could be handing more of your information to criminals. Click here to take our phishing IQ test to see if you can spot a fake email.

In other news, cybercriminals are hijacking your router to drain your bank accounts

And scammers will never run out of ideas to exploit you. Their tactics evolve as sure as technology advances. This time they’re hijacking your router’s DNS settings to infect you with malware! Click here to learn more.

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