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Security & privacy

International hotel chain suffers a massive data breach – Has your data been compromised?

Travelers have become big targets for hackers lately. From the data breaches of major airlines British Airways and Canada Air to the biggest airline security breach of all time in Cathay Pacific, criminals have been working double time to compromise the data of millions of weary travelers around the world.

Of course, the last thing you want to worry about during a trip is the security of your credit or debit cards. Unfortunately, a major hotel group has just confirmed another new data breach that is impacting its most loyal customers.

Read and see if you’re affected and what you can do about it.

Radisson Hotel Group breach

Hotel chain Radisson Hotel Group has confirmed that it was recently hit by a data breach that’s affecting some of its most loyal customers who are members of the chain’s Radisson Rewards loyalty and reward program.

The Radisson Hotel Group may not sound familiar to you but it has 1,400 hotels across 70 countries and it owns well-known hotel brands including Park Plaza, Country Inn & Suites, Park Inn and the Radisson Collection.

Radisson’s official statement said that it discovered the breach on October 1 but that the incident actually took place a few weeks ago on September 11.

The company claims that the breach only impacts “a small percentage” of its Radisson Rewards members and the incident “did not compromise any credit card or password information.” Travel history, previous hotel stays, and future reservation were not exposed either.

However, information that was swiped may include the following:

  • Member name
  • Address (including country of residence)
  • Email address
  • Company name
  • Phone number
  • Radisson Rewards Member Number
  • Any frequent flyer numbers on file.

Radisson has already sent out email notices to affected customers informing them of the breach on either October 30 or 31.

What happened?

The company’s advisory suggests that an unauthorized person may have gained access to its systems via employee accounts. Upon the discovery of the breach, Radisson Rewards said that it “immediately revoked access to the unauthorized person(s).”

Additionally, all affected member accounts were secured and flagged for other unauthorized behavior.

“Radisson Rewards takes this incident very seriously and is conducting an ongoing extensive investigation into the incident to help prevent data privacy incidents from happening again in the future,” the company wrote in its official statement.

Where to get help?

If you are Radisson Rewards member and you have questions about your account, you can call their official support numbers:

  • U.S. and Canada: +1 (888) 288-8889
  • Caribbean, Mexico, Central & South America: +1 (402) 501-5623
  • Europe, Middle East & Africa: +353-1-513-8383
  • Asia Pacific: +61-2-9320-4477
  • China: 400-1203-254
  • India: 1800-1080-321
  • Japan: 012-095-8514

What to do after a data breach

Whenever a data breach occurs in any of the services you use, it’s important to take precautionary steps. Even though Radisson claims that the breach only affects a small number of its Rewards members, and it doesn’t impact banking information, it’s better to be safe than sorry.

  • Scammers will try to piggyback on data breaches like this. Beware of phishing scams and phone calls that pretend to be from Radisson Rewards. These are meant to deceive you and steal more of your personal information
  • Even though banking information is not involved, you should already be frequently checking your bank statements, looking for suspicious activity. If you see anything that seems strange, report it immediately to your bank. It’s the best way to keep your financial accounts safe.
  • It’s also a good time to audit your online accounts and passwords. This is especially true if you use the same credentials for multiple websites. 
  • Lastly, if you think you are already compromised, put a credit freeze on your accounts as soon as you can.

Click here to read Radisson Rewards’ full statement.

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