Skip to Content
Security & privacy

Comcast leaked names and numbers of customers’ routers

The thing about technology is for as great as it can be, there are oh so many ways things that can go wrong. Hardware can malfunction, devices can be dropped and shattered, and user error can lead to all sorts of problems.

Those are all things we would notice when they happen. Other issues, such as information leaks and hacks, we may not recognize until it’s too late.

More and more we are hearing about problems with companies who were not careful enough with our information, and that’s not likely to come to an end anytime soon. All we can do is hope that when there is a problem, nothing terrible comes of it.

Even still, it’s not a good thing

The latest company to mess up is Comcast, who accidentally revealed the passwords for its customers’ Xfinity-provided wireless routers. The bug showed up on the website customers use to set up their home internet and cable service, and there was no way to opt out when using Comcast’s hardware.

With just a customer ID and address — both of which are found on the standard bill — one could log in and get information like the Wi-Fi name and password in plaintext.

Armed with that information, someone could use or monitor what is going on with the router, or also rename the network and change the password.

The site, which when functioning properly is supposed to assist customers in setting up their cable and internet, would still provide the data even if they are already up and running.

Comcast took care of it

This problem only impacted customers who were using Xfinity-provided wireless routers. People who used Comcast but had their own routers were not affected, as their network name and password was not provided.

Regardless, within hours of being alerted to the issue, Comcast removed the online service that led to the problem, citing customer security as their highest priority. They plan on investigating what went wrong in order to make sure it does not happen again.

But if you do have an Xfinity-provided wireless router

It’s possible nothing happened and you are fine, but it would probably be best to at least change your password to be safe. That would not have helped while the site was still active, but since Comcast has shut it down it would make a difference.

Another thing you could do is make sure the router you use is one you bought on your own, which would not have been impacted here and is also going to be a cheaper option than renting in the long run.

Watch out for this new cryptojacking malware!

With most everything digital, cybercriminals have found a way to exploit the cryptocurrency process. In fact, they are targeting your gadgets to help them with their scams. If this malware ends up installed on your system, it could cause it to crash. App background

Check out the free App!

Get tech updates and breaking news on the go with the App, available in the Apple and Google Play app stores.

Get it today