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Amazon is closing some Prime customers’ accounts, is yours next?

For so many people, Amazon and Amazon Prime have been lifesavers. You can find pretty much anything you need through the site, and with Prime delivery, it’s incredibly fast and timely.

The more we use the site and service the more reliant on it we have become, though. Have you ever thought about what life would be like without it?

What if you logged onto Amazon.com only to learn that your account had been deactivated? Seemingly out of the blue, everything you enjoy about the site (as well as pay for) was no longer available to you?

That is reality for some people

Indeed, some Amazon customers have taken to social media to decry the deactivation of their Amazon accounts. They claim it has been done so without any reason provided by Amazon and only learned of their account’s fate when they attempted to log into them.

The issue, which has affected non-Prime users as well, is understandably frustrating. Making matters worse was when many people contacted Amazon looking for an explanation, the customer service representatives either did not provide a clear one or claimed they had violated Amazon’s terms of service.

Except, no one could say what, exactly, they did to violate the terms.

A Facebook group for people whose accounts have been deactivated has been created, and as of this writing, it has more than 3,000 members. There is also a Twitter hashtag, #AmazonClosed, that has been making the rounds.

For their part, Amazon contends the deactivations are legitimate and were done so due to violations of their guidelines, such as reviewing products positively in exchange for gift cards or other similar acts. Some people do this intentionally whereas others probably did so by accident.

Amazon’s terms of service

If you are like most people you probably did not analyze the site’s conditions of use before signing up. When it comes to reviews, according to Amazon, these are not allowed:

  • Creating, modifying or posting content regarding a relative’s, friend’s, associate’s or employer’s products or services
  • Creating, modifying or posting content about a competitor’s products or services
  • Creating, modifying or posting content in exchange for compensation of any kind or on behalf of anyone else
  • Offering or asking for compensation in exchange for creating, modifying or posting content
  • Posting advertisements or solicitations

Those are not the only things that could get you in trouble with Amazon and have your account deactivated. For a deeper look at their community guidelines, click here.

The list of things Amazon does not allow makes a lot of sense, but there are still many whose accounts are no longer working who believe they have done nothing wrong. For them, Amazon is trying to deal with complaints on a case-by-case basis.

While their accounts are not the same as they were pre-deactivation, some customers have said they can still access their accounts via sub-accounts like Kindle Music or Audible. Others report the ability to access things like their wish lists while being able to place orders and watch Prime videos on a different device.

What if my account has been deactivated?

If you log on and realize your account has been deactivated, you will need to contact Amazon’s customer service. You may not get an answer you like, but they will at least be able to offer some explanation and perhaps help get your account back.

Speaking of Amazon, here are 5 deals you won’t want to miss

You can buy pretty much anything that comes to mind on the site, within reason of course. However, if you want to get the most out of Amazon, you need to know about hot deals when they are being offered. Don’t worry, we’ll help you out. Here are five of the best deals that can be found on Amazon right now.

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