Press 1 to scream

July 2, 2025

📞 Press 1 to scream: This drives me nuts, and now we know it’s on purpose. The customer service endless holds. The loops. The “wrong department” reroutes. Turns out it’s not a glitch, it’s the point (paywall link). These systems are designed to wear you down until you give up and hang up. You’re not crazy. You’re just trapped in the admin-industrial complex.