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The Galaxy Fold is on sale now, but can we trust Samsung?

The Galaxy Fold is on sale now, but can we trust Samsung?

Samsung's innovative Galaxy Fold is finally being rolled out in the U.S. after a five-month delay. Can you believe it?

After a disastrous start in April in which review phones broke almost immediately, Samsung revamped the Fold to make it sturdier. The new version of the Fold debuted earlier this month at IFA 2019 in Berlin.

While dates were announced for rollouts in South Korea and Europe, there was no word one when it would go on sale in the U.S. Now we know when you can get the Galaxy Fold and where.

Latest update on Galaxy Fold's U.S. rollout

Updated Sept. 27

You can buy the Samsung Galaxy Fold starting Friday, Sept. 27. However, has Samsung fixed the problems that delayed the foldable phone's initial rollout for five months?

Samsung says it has revamped the phone, which had a disastrous start in April when review copies began breaking almost immediately. But after considering that the initial debacle, are you ready to fork over almost $2,000 for the Galaxy Fold now?

You may want to wait until the phone has gotten into some customers' hands. That will be the real test to see if the device is actually working as promised.

The phone is available in an AT&T version and an unlocked version at "select" AT&T and Best Buy stores. It will also be available at Samsung Experience stores.

T-Mobile was also going to carry the phone but dropped it after the lengthy delay. The Fold will only be available in 4G in the U.S.


It turns out the rumors were true. After the IFA event, there was talk that the Galaxy Fold would finally be released in the U.S. on Sept. 27. Now it's official.

However, the U.S. rollout will be smaller than originally anticipated. The almost $2,000 foldable smartphone will be available in an AT&T version and an unlocked version at "select" AT&T and Best Buy stores.

It will also be available at Samsung Experience stores. T-Mobile was also going to carry the phone but dropped it after the lengthy delay. The Fold will only be available in 4G in the U.S.

Samsung announced the start of the Galaxy Fold's rollout on Sept. 5, with South Korean consumers being the first to get access to the 4G and 5G versions on Sept. 6.

 

Related: Everything you need to know about the new iPhone 11

 

At IFA, the company also announced that the U.K. would start selling both versions of the phone on Sept. 18, with Germany getting only the 4G on that same date. But Samsung gave no date for the U.S. rollout.

The same day Samsung announced the Galaxy Fold rollout in Berlin, it also sent an email to customers in the U.S. saying it was canceling all pre-orders. The company offered a $250 gift card as compensation.

The launch lag in the U.S. was due to Samsung wanting to "reinvent the customer experience." Specifically, the Galaxy Fold will come with Premier Service that gives consumers direct access to Samsung experts 24/7.

If you're interested in getting the phone, contact your local AT&T and Best Buy stores to see if they are among the "select" locations that will be selling the device starting on Sept. 27.

How Samsung revamped its innovative device

The Galaxy Fold that American consumers will be getting has some major differences from the first one's shipped out to tech writers in April. Review versions of the Fold began breaking almost immediately.

Some reviewers cited problems with the Fold's hinges and when users' applied extra pressure to the screen. Others said the hinges broke when they peeled off what appeared to be a screen protector but was actually meant to be left on the phone.

Other reviewers said their displays broke even though they had not removed the protective film. Samsung confirmed it had found problems with the hinges and said the protective film would be strengthened.

Here are the fixes Samsung made to the Fold:

  • Samsung added covers to the gaps where the hinges and screen fold in order to prevent any debris from getting in and breaking the hinges.
  • The hinges have been updated and the phone is now easier to open and close.
  • The hinges no longer bulge under the screen.
  • The protective layer is now almost impossible to peel off as Samsung has extended it to go under the bezels.
  • An additional layer of metal has been placed under the screen to strengthen it.

Despite stumbling out of the gate, the Galaxy Fold has long been considered a game-changer in the world of smartphones. When closed, it has a 4.6-inch display. Unfolded, it becomes a 7.3-inch tablet screen.

The Fold has 12GB of RAM, a Qualcomm Snapdragon 855 CPU and two batteries encased in each side of the fold. Its operating system is Android 9.0 Pie and the Fold has 512GB of internal storage but no MicroSD storage.

The Galaxy Fold has six cameras, including a 12-megapixel wide-angle camera, a telephoto camera and a new 16-megapixel ultra-wide camera for panoramic shots. As U.S. consumers start buying the device, we'll soon learn whether Samsung's changes have indeed strengthened and improved the much anticipated Galaxy Fold.

Watch me unbox my new iPhone 11

The iPhone 11 is finally here, and as a special treat for my viewers, I've managed to get my hands on a brand new 11 Pro Max to unbox. This wasn't a phone that I necessarily wanted or needed, but with all the buzz surrounding Apple's latest gadget, I figured why not try one for myself and see if it lives up to the hype.

Click or tap here to watch a video of Kim Komando unboxing her new 11 Pro Max.

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