It’s so exciting getting a new smartphone, especially when it’s a new model with more features.
What’s disappointing is when you spend the money, sign a new contract and the phone doesn’t live up to its expectations.
Many are experiencing this with Google’s new Pixel 2. Consumers are complaining about all kinds of screen issues along with a lot of weird noises coming from the phone’s speakers.
Pixel 2 and Pixel 2 XL Sounds
Customers are complaining of a “clicking” and a “high-pitched whine” noise coming from both the Pixel 2 and Pixel 2 XL phones.
It appears the sounds are coming from the top or bottom speaker. Some users say the sounds are coming through during calls while others say the noises happen whenever the screen is on.
In listening to the sound a user recorded, it sounds more like street traffic or outside crowd noise.
What to do
After complaining to customer service, Pixel 2 and Pixel 2 XL owners get told to return their devices. At least one person claims they were told this problem would be patched in an upcoming update.
One possible way to work around the annoying sounds is to turn off NFC, which some say lowers the noises or stops them altogether. NFC stands for “Near Field Communication.” It enables short-range communication between devices that are compatible.
The audio problem isn’t the only issue Google is having with its new phones. The LG-made display screen on the Pixel 2 XL isn’t measuring up to the competition with its grainy image at low brightness, color shifting plus other issues.
The Google Home Mini also has had complaints of constantly recording due to a defective top touch surface. An update has been sent out by Google to disable the touch surface on all Google Home Minis. This means you won’t be able to long-press on it to begin voice recognition, stop an alarm from beeping or be able to tap on it to pause or resume music.
While Google products are great when they work, quality control problems are stacking up.
UPDATE: Google confirmed that it's already validating a software fix and will roll out the update in a few weeks to resolve the noise problem.
Google isn’t the only one having smartphone issues. Apple is having a huge problem with its iPhone 8 but of a different nature.