The modern world we live in is great, until it's not. When the services we subscribe to and gadgets we rely on are working, everything is wonderful. But the minute they break down or something goes wrong, it feels like everything falls to pieces. Just think about it. Everyone has a story they could tell about a horrible customer service experience.
It happens all the time. An unauthorized charge shows up on your monthly bank statement, or your cellphone suddenly stops working. Whatever the issue may be, in most cases our first reaction is to try to fix it ourselves. Not because we want to, but because we don't want to deal with the hassle of dealing with the company directly.
You've been there, waiting on hold for the customer service representative to pick up, only to be transferred from one department to another, each time being asked to verify your account information. Saying it's a headache is quite the understatement. But did you know there's a little trick that can help solve this?
It's called the @mention (at mention). We've told you about this little trick before, and how it can help you to score vouchers and discounts with major airlines, and Kim recently shared these same tips in an interview with Time.com.
It all boils down to this: Social media has changed everything. Companies are now so concerned with their reputations and online presence that, in many cases, they employ dedicated teams to monitor the web for negative comments.