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Apple offering refunds for purchase of faulty products

Apple offering refunds for purchase of faulty products
photo courtesy of shutterstock

It was a big year for Apple fans. The tech giant updated several of its products, including the iPhone with the 7 and 7 Plus. The Macbook Pro even got a much-needed refresh after a long four-year wait.

It wasn't all good news for Apple though. Certain iPhone 6S batteries were found to be defective, forcing Apple to replace them for free. Now, some of Apple's older iMacs are causing problems.

It turns out that a display hinge on some iMac models is breaking. Once the hinge breaks, the display leans forward and can't be adjusted. Fixing this problem costs around $100.

There is some good news. MacRumors was able to get a hold of an internally distributed service document given to Apple authorized service providers. The document says Apple will give refunds to customers who previously paid for the repair or replacement of the bad hinge.

Affected models

According to Apple's service document, 27-inch iMacs that were shipped between December 2012 and July 2014 could be affected. Several users have complained about the hinge problem in Apple's Support Communities. Most affected users say they hear a popping, or cracking noise just before the display tilts.

Watch this video to see what's going on:

It appears that the affected iMacs have plastic washers within the hinge support system. Most likely, those washers aren't durable enough to support the display's weight. The sound users are hearing is when the washers break.

What you should do

If you own one of these iMacs and experienced the issue with the broken hinge, you should contact Apple immediately. If you already had the problem fixed, contact Apple and they should refund your money as long as you have a receipt.

If you still have a broken hinge, book an appointment at an Apple Store to have it checked out. If you're not near an Apple Store, you can take it to an Apple authorized service provider. They will look at your computer and verify that it qualifies for the repair program.

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