You're texting your brother about what to get your niece for Christmas and then all of the sudden ... a black screen. Your iPhone has inexplicably shut down for the umpteenth time. You're beyond exasperated and it's time to find a fix.
The good news is, you're not alone. Apple is aware of the issue and recently announced a replacement program. If you think your phone is affected, here's what you need to know.
Get a free iPhone replacement
Certain iPhone 6s batteries are defective so Apple is replacing the battery for free. There is no safety issue. Defective iPhones will spontaneously shut down. They've been pretty hush-hush about the scope of the issue.
Apple said that the defect appears to be limited to phones manufactured between September 2015 and October 2015. But they have yet to announce how many phones are affected and have not released a list of serial numbers.
If you have an iPhone 6s that keeps shutting down, you need to contact Apple to see if your phone is eligible for a battery replacement. Before they look at it, back up all the content you want to save using iCloud, disable the "Find My iPhone" app, and erase all the data and settings on your phone.
If you are not sure exactly how to do this, we have your back. Click here for an article that will walk you through the process step-by-step.
Note: Although it's a free replacement, the service may end up costing you money if there are other problems with your phone. Damages, like a cracked screen, need to be fixed before the battery can be replaced.
In the event that you've already replaced your phone because of this issue, you may be eligible for a refund. For more information, click here to read Apple's entire statement.
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