Samsung doesn't seem to be having a great year. The Galaxy Note 7 smartphone was a nightmare for the company after its release in August. Over 2.5 million of the phones were recalled after a flaw caused the battery to overheat and catch fire.
Eventually, Samsung had to kill production of the Note 7 altogether. Now, another explosive problem is causing Samsung to recall millions of more products.
The U.S. Consumer Product Safety Commission (CPSC) says that nearly 2.8 million Samsung top-load washing machines are being voluntarily recalled in the U.S. over safety concerns. Samsung has received 733 reports of these machines experiencing excessive vibration, which could lead to the top detaching during use.
There have been nine reported injuries related to these complaints. Injuries include a broken jaw, an injured shoulder, along with other fall-related injuries.
There are 34 models of Samsung top-load washing machines being recalled. These machines have mid-controls or rear controls and were manufactured between March 2011 and November 2016. Model and serial numbers can be located on two labels affixed to the back of the machine.
Here is a list of model numbers included in the recall, it also depends on the serial number. Tip: You can click on the image to enlarge the text.
What you should do
If you own one of these recalled washing machines you should contact Samsung immediately. You have three remedies to choose from:
- Free in-home repair - This includes reinforcement of the washer's top and a free one-year extension of the manufacturer's warranty. This option is not currently available for mid-control washers.
- Rebate - You will be given a rebate towards the purchase of a new Samsung or other brand washing machine. This comes with free installation of the new machine and removal of the old one. The amount of the rebate is based on the manufacture date and model of the recalled washing machine. If you choose to buy another Samsung washer, you will receive an additional loyalty incentive up to $150.
- Full refund - If you purchased your recalled washing machine within the past 30 days of the recall announcement, you can receive a full refund.
For additional safety purposes, Samsung will be sending all known washer owners a Home Label Kit in the mail. It will include a new control panel guide (excluding mid-control models), two warning labels and step-by-step instructions for applying them to the machine. You will also receive a user manual supplement.
Until your recalled machine is repaired, exchanged, or the Home Label Kit is applied, Samsung and the CPSC are advising you to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items.
You can find the full details about the in-home repair and rebate on the Samsung site. Or call 1-866-264-5636.