The Galaxy Note 7 has been a nightmare for Samsung since its release in August. Over 2.5 million of the phones were recalled after a flaw started causing the battery to overheat and catch fire. Then, replacement Note 7s started having the same overheating issues.
This led to three major U.S. mobile providers ending the Note 7 replacement programs. Now, it looks like the end of the road for the Note 7.
Samsung has decided to permanently stop production of the Galaxy Note 7. The company is urging all customers, whether it's an original or replacement model, to power the phone down and take it back to the place where it was purchased for an exchange.
Samsung's Official statement
Here is the official word from Samsung:
Samsung is working with the U.S. Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note 7. While the investigation is taking place, Samsung is asking all carrier and retail partners here and around the globe to stop sales and exchanges of the Galaxy Note 7. Since the affected devices can overheat and pose a safety risk, we are asking consumers with an original Galaxy Note 7 or a replacement Galaxy Note 7 to power it down and contact the carrier or retail outlet where you purchased your Galaxy Note 7. If you bought your Galaxy Note 7 from Samsung.com or have questions, you should contact us and we can help you.
This is what Samsung is advising customers to do:
- Exchange your current Galaxy Note 7 for a Galaxy S7 or Galaxy S7 Edge and replacement of any Galaxy Note 7 specific accessories with a refund of the price difference between devices; or
- Contact your point of purchase to obtain a full refund.
The Galaxy Note 7 overheating problem was so bad that the phones were being banned from flights. Samsung is hoping that ending production on the troublesome phones will cease the fiery nightmare and allow them to move forward.
Do you know anyone that bought a Galaxy Note 7? Let us know about any issues that you or someone you know has had with the exploding phones in the comments.