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Top Story: Don't buy a Samsung phone until they fix this major problem

Top Story: Don't buy a Samsung phone until they fix this major problem
photo courtesy of shutterstock

After days of speculation, Samsung has officially announced the recall of one of its best-selling smartphones, the Galaxy Note 7.

We mentioned this issue earlier this week when rumors began circulating that the batteries on these smartphones were catching fire. Now, Samsung has confirmed that a freeze has been placed on Galaxy Note 7 sales and that all of the phones are being recalled immediately.

So far, a total of 35 incidents have been reported where the Note 7 caught fire while charging. After further investigation, the battery was found to be the cause of the problem. Only one in 42,000 units is affected by this problem, but Samsung isn't taking any chances.

If you own one of the recalled models, Samsung is saying it will replace them. However, it's not saying how. As of now, around 2.5 million Note 7 smartphones have been shipped, and the phones are still available as retailers scurry to remove them from shelves.

Some retailers have acted more quickly than others. T-Mobile, AT&T and Sprint have already removed the Note 7 from their websites, and most stores that carry the Note 7 have discontinued sales. Still, representatives from Consumer Reports were able to find the Note 7 available for purchase in a Best Buy location in New York City, which proves they're still out there.

Anyone who bought the Galaxy Note 7 will be able to exchange their phone as early as next week, according to Samsung. Details on how this exchange will take place are still not clear. However, we do know that they will vary based on your location.

Samsung Newsroom released a web statement that claimed the following:

"For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

"We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."

Of course, the timing of this fiasco couldn't be worse. With Apple gearing up to launch its new product line on September 7, Samsung will surely feel the sting of this blunder for months to come. Still, we shouldn't forget that Apple has had its own fair share of issues with battery problems in the past. Remember the story when a man fell off his bike and his iPhone exploded? Click here if you missed it.

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