On Monday we told you about the power outage that shut down Delta Airlines. A power failure hit their headquarters in Atlanta and set off a ripple effect that has messed up the departure schedule and grounded several flights. As we predicted, days later Delta employees and customers are still feeling the effects of the shutdown.
Whether you're one of the unlucky Delta patrons or you just enjoy traveling, make sure you know what to do when system glitches like this occur. Click here to read our tips on how to get through airline travel catastrophes. We've already broken down the steps you need to take to get your trip back on track.
In the last three days, over 2000 flights have been cancelled, which has probably affected at least 300,000 customers. The company is trying to restore operations back to normal while attempting to appease the affected travellers. With passengers inconvenienced and Delta still struggling, the only winner in this situation may be competitor airlines.
Delta just can't seem to catch a break. The power outage was the inciting factor that originally caused the delays and cancellations. Now other problems are arising and continuing to slow the employees down. When the outage happened some of the equipment switched over to backup systems while others didn't, which created a lag in the computers. The lag has slowed down the check-in and boarding processes. The Federal Aviation Administration regulates how long a flight crew can work and how long a plane can fly, so mandatory breaks and crew/plane switching are keeping passengers on the ground longer. And thunderstorms on the east coast are certainly not helping the chaos.
When travel problems arise, you just have to roll with it. Thankfully technology does a good job of helping us make the best of a bad situation. Airport Wi-Fi can get expensive so use this app to find free hotspots near you. If you get stuck in the airport, use this app to find a lounge so you can wait comfortably. Read this article to see how you can get TSA PreCheck. And last but not least, check out the new luggage tracking system that gets bags to customers 99 percent of the time. As far as we know, Delta is the only major U.S. airline that will use the new tracking system.