With more than billions and billions of products on sale at any given moment on Amazon, it should come as no surprise that some of them will be duds. That's why Amazon has an A-to-z Guarantee Protection program.
The A-to-z Guarantee lets users file a claim if the goods they received are damaged, defective or if there are any other problems. Through this program, customers are eligible to get up to $2,500 when transactions go wrong.
Sounds great, but could the A-to-z Guarantee be the real victim of a scam?
One iPhone seller on Amazon is a perfect example. More than 100 people have submitted negative, 1-star reviews claiming that instead of buying an unlocked iPhone 6s for $900, they received nothing more than an Apple box and a lump of clay.
Something is definitely fishy here. The seller's reviews previously were mostly positive. Out of the 577 reviews, 69 percent is 5-stars, 9 percent is 4-stars and 1-star reviews account for 17 percent.
Could it be that the people posting these negative reviews are the real scammers looking to take advantage of the A-to-z Guarantee?
One software engineer thinks so and he laid out his theory in his blog. He thinks scammers are creating new Amazon accounts to legitimately buy iPhones. Once the iPhones are shipped out, the scammer will pocket the phone, insert clay in its place, take a photo proving their particular case, post a bad review, then get refunded the full $900 by Amazon through the guarantee program.
So who is scamming who? Let me know your thoughts by posting in the comments below.