Tesla is the company that made electric cars cool, first with the Tesla Roadster, then the powerful Model S. Then, Tesla moved ahead with the Model X SUV, and also has the budget-friendly Model 3 coming in a year or so.
Unfortunately, despite Tesla's name recognition, cool factor, and high price point, its cars still have low production numbers and are mostly for early adopters. That means, like any company with a new tech gadget, there have been some problems.
The Model X, for example, recently had a recall of 2,700 vehicles due to a problem with the rear seat. However, individual owners have come forward with a host of other problems from the doors not working correctly, to control problems and the X's curved screen making it hard to judge distances at night. The Model S also has a long list of quality problems, if you look back through the history.
Tesla works closely with all its owners to resolve problems, which is why in the area of consumer satisfaction it scores 99%. However, as we said, the number of cars it's currently making and supporting is low by automotive standards.
The Model 3 that's coming next year is expected to sell 500,000 units or more. That raises questions about whether Tesla can deliver on that high demand with acceptable quality. If it has these kinds of problems at that scale, it could put the company out of business.