If you're one of many consumers who uses Windows Live Mail as your email service, there's a new update you need to know about. As Microsoft makes updates to its dated Outlook, Hotmail, Live and MSN email services, the company is pushing users toward an update that customers aren't happy about. Particularly, those who use Live Mail.
According to Microsoft, you must complete the update, or your email account will eventually stop working. But, many claim the update makes their email stop working anyway.
It started when Microsoft began sending out an email notifying users of the need to update. Of the email itself, users were surprised by the pushy language it contained that encouraged them to upgrade to Windows 10. According to the email, the ideal solution to this problem was that they upgrade to Windows 8.1 or Windows 10 and use the built-in email services. However, consumers have been less than thrilled about the services already. Many consider them to be downgrades.
Those who did run the update found that it was also buggy:
After installing the required distributed-like-malware patch to Windows Live Mail, syncing email now takes *minutes* instead of seconds.
— Eric Lawrence (@ericlaw) December 14, 2015
Warning: if you are using Windows Live Mail in @windows 10 do not install the out of band update linked in an email. It broke my install.
— Ned Griffin (@Ned_Griffin) December 12, 2015
Link in email last night on update to Windows Live Mail has broken it (a search shows others have same issue). @WindowsSupport Please sort
— Nigel Betteridge (@Nigel_95) December 12, 2015
After running the update, many reported that Live Mail began crashing and could no longer be recognized by Outlook. In other words, the update meant to prevent these users from losing access to their email accounts, actually shut it down.
If you're one of the Windows Live customers who ran into issues after running the update, to fix it, uninstall then reinstall Windows Live Mail on your computer. This should resolve the bugs you encountered. However, it's only a temporary resolution since Microsoft's plans to update its services still remain the same.
You do have the choice to upgrade to Windows 8.1 or Windows 10 and use the built-in email services. However, they may have different features than the ones you enjoyed in Windows Live Mail.