You have got to see it to believe it. An Oregon man really did get charged $2 million for wireless service. Here's the kicker: He had already canceled his account! And it threatened to cost him his house.
It all started with a few mistakes on a phone bill and snowballed until things got out of hand.
Ken Slusher and his girlfriend signed up for a two-phone contract with Verizon late last year and were surprised when they received their first bill. The $120 plan they agreed to was billed for $698.
After that issue was straightened out, the couple thought the problems were behind them. Boy, were they wrong!
The following bill was only asking for $9 and it indicated a previous balance of $451. That's when Slusher decided he didn't want to go through the fiasco of billing discrepancies and refunds. So he canceled their service and returned the phones to a local Verizon store in January.
"The number of errors and the comedy of which they happened is astounding to me," he told KPTV, the local news outlet.
The issues didn't stop there, though.
Slusher and his girlfriend started receiving letters and bills from collection agencies demanding more than $2,000 at a time. Curious as to what the issue was now, he called into check on the status of his Verizon account.
That's when the dreaded automated voice alerted him to the fact that there was a $2,156,593.64 balance.
The couple was in the process of buying their dream house and settling in with their kids when this huge billing error arose and it threatened to put a stop to the whole process. After many calls to customer service and a few choice words, I'm sure, the issue was finally put to rest.
"We have apologized to an Oregon customer for a programming error in an automated voice response system. The error caused him to receive an incorrect voice message that he owed $2 million on his bill. We are correcting the error now and have resolved the issue to his satisfaction," Verizon said in a statement to KPTV.
Slusher and his family were able to purchase their dream home and put the $2 million mistake behind them for good.