Compared to early computers, smartphones are usually pretty reliable and hassle free. But over the past day, smartphone users across the country have been reporting random crashes and restarts.
Usually when smartphones start acting up, it can often be blamed on buggy apps or a bad update. Today's problem seems to be connected to a cellphone provider's recent update. iPhones users on the T-Mobile network are reporting that their iPhones are getting a solid blue screen (talk about ironic for an Apple product to have a "blue screen of death") and then the phone restarts. This happens every 10 to 30 minutes.
The phone models affected so far are the iPhone 6 Plus, iPhone 6 and iPhone 5s. Reports are coming in from people running iOS 8.1 to 8.3, so it doesn't seem like an iOS problem.
T-Mobile hasn't made an official statement yet, but early reports and rumors suggest it could be a memory problem from a recent carrier update. If it happening to you, however, I have a few things you can try.
Some people are reporting that a hard reset solves the problem. To do a hard reset, hold the Home button and the Sleep/Wake button at the same time. Keep holding until the phone restarts.
If that doesn't work, other users have found that disabling Wi-Fi Calling helps. This makes sense given that it's a feature from T-Mobile.
To turn off Wi-Fi Calling, find the Wi-Fi Calling app on your home screen. Open it and switch it to "Off." Then restart the phone and see if that helps.
If all else fails, T-Mobile recommends wiping your text messages and doing a factory restore from iTunes. You can find out how to do that here.
I would wait a few days, though, to see if another fix comes through. You don't want to spend hours getting your phone back to the way you want it if you don't have to.
Is this happening to you? Did these steps fix it? Let me know in the comments.