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Customer refunds from Comcast

Customer refunds from Comcast
Photo courtesy of SHUTTERSTOCK

Very rarely is Comcast seen in a good light. The cable company is constantly in the news for its faux pas and has even been voted the worst company in America. Click here for just a few examples of how Comcast has frustrated its customers in the last few years.

But now, Comcast seems to be trying to make amends to unhappy customers with a little monetary gesture. This is on the heels of an equipment failure that caused a massive Internet outage for the West Coast on Monday night. Those outages may have cost you or your business dearly. Unfortunately, they probably won't pay back what you lost.

Here's the official statement from the company blog:

"We all rely on the Internet and expect it to be there when we need it. We are directly reaching out to those who reported problems last night to offer our apologies and a credit for lost service."

That credit? It's all of $5. If you were affected by the outage, you must apply for the credit to be added to your account, but as of press time, Comcast has yet to publish a link for these customers. From the blog:

We are also building a Web site that impacted customers can visit to receive their credit. We will update this post with a link to that site as soon as it is available and will share the link on Twitter through our customer support handle @comcastcares

Do you have a Comcast horror story to share? Tell me all about it in the comments section below.

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