Tech support scams are a common way that hackers prey on computer owners without much technical knowledge. But, this scammer got a taste of her own medicine when she accidentally called up a security researcher. He played along with her little game and recorded the whole thing. Now, you can listen to the call and learn the warning signs to look out for, so you don't fall victim to a tech support scammer.
Security researcher Steve Ragan received a call from 949-000-7676 that started with a remote recording claiming to be from Microsoft warning him about security issues with his computer. He was then connected to a "tech support" person who also claimed to be from Microsoft. Instead of hanging up, he decided to play possum to expose the fraud. If you get a call like this, hang up immediately.
Microsoft will never – ever – call you and offer a remote scan to fix something.
As the call progressed, the scammer asked Ragan to open System Configuration on his computer to prove that there was a problem with his computer. She used a lot of technical jargon, but he knew that everything she said was baloney. However, tech novices fall for speeches like this all the time because they can sound really convincing.
She uses a mix of technical terms and meaningless phrases, but that's because the script she's reading isn't geared towards a person who knows that wires have nothing to do with the fact that Bluetooth Support Service isn't running. It's written to coach a person who would believe what she says without question.