As if Comcast customers don't have enough to worry about. They already have to deal with notoriously poor customer service and now prank callers are making jokes at their expense. If you complain to Comcast, hopefully you don't receive a call like this.
Someone is scrolling through Comcast's @ComcastCares customer service account and looking for posts by disgruntled customers. Then, they're calling those customers to cuss them out and say other rude things. While Comcast has pretty bad reputation when it comes to name calling, it's not behind this latest string of prank calls.
“We are Comcast, and we can charge you whatever the f*** we want’,” one customer was told. The call was recorded, and included unprintable physical and sexual threats, according to Elliott’s eponymous blog.
Posting complaints on a company's social media account can be a good way to get a response, but you have to be careful so you can avoid problems like this.