Comcast has become infamous in recent years for tales of its unbelievably poor customer service, and this story might be the worst yet. The company ran insulted one customer by adding an inexcusable expletive to her bill and then made it nearly impossible for her to remove it.
She needed to change the name on her Comcast bill, and after phone calls and an in-person visit to a Comcast location, remained unsuccessful. The bill continued to read: "A--hole Brown." Yes, you read that right.
She called and even visited in person to try and change the name, but it continued to show up on the bill. She thinks the name was originally by an employee when she called to cancel some of her Comcast services. We all know how hard that can be.
Eventually, the woman contacted consumer advocate Christopher Elliott. He made sure the story was legitimate and then contacted higher ups at Comcast to make sure the problem received appropriate attention.
A regional VP of communications then called Elliott to express that the company has "zero tolerance for this type of disrespectful behavior"; a Comcast director vowed to fire the offending employee.
To make things right, Comcast also said it would waive the $60 termination fee Brown was charged for canceling services during that first phone call. But, she said that's not enough. Instead, she requested that Comcast return every penny she paid to the company over the past two years. Surprisingly, Comcast agreed.
Having trouble with a company? Click here to learn how to complain on social media and actually get results.