Oh Comcast, I thought we just went over this! It looks like the company really wants to reclaim the title of Worst Cable Company in America.
Now, do you remember the customer service call from Hell that I posted on my site a while back? That call went viral, causing Comcast COO Dave Watson to publicly apologize for the incident. After that, there was a flood of horror stories, like this one, this one and this one.
Sure, those were bad, but this one might be worse. When all was said and done, one guy spent four hours trying to cancel his Comcast account.
The author of the video took to Reddit to vent his frustrations about canceling his TV and Internet service. His plans were to switch to rival AT&T, but when Comcast offered a "too good to be true" deal, he accepted. Probably not the best idea given Comcast's track record.
He wrote on Reddit:
Basically, I called to cancel my service after already making preliminary arrangements for an install with ATT. A Comcast retention specialist then offered me what I thought was a deal too good to be true — 50mbps internet (for which I was already paying $59.99/mo) for $39.99 for 12 months. They were also going to cancel my bundled TV service since I didn't really use it anyway.
He had called AT&T to cancel the offer he got from them, but realized he never received the confirmation email with the deal he was made from Comcast. Then, he decided to call back and make sure Comcast wasn't being Comcast. Turns out it was.
I called back. The 2nd rep had no record whatsoever of the deal that was made on my first call. I informed them that I had recorded the call, so on to another retention specialist, who claimed to be able to match the original deal. I, again, grudgingly agreed. At this point, I was 2 hours in & just wanted it to be over with.
It spiraled out of control, the man had to talk to several different customer service representatives, be transferred to several different departments. Only to find out that the Internet went down during the call. He also found that the Internet speed he had was even slower than he was supposed to be getting. He was paying for 50 mbps but was getting lower than 30mbps. What a nightmare!
His final post says:
So, in short, several phone calls, several lies, several hours. Finally got working internet at the right price but the TV service is still not working, and I am so wary of rocking the boat and having them screw up my account again that I haven't authorised them to correct the TV issue ... I simply don't trust them to not screw it up further.
Do you have any Comcast horror stories? Tell me all about it by posting in the comments below.