Are you a T-Mobile customer? Then, you might've noticed reduced connection speeds on your smartphone or tablet when you've gone over your monthly data limits in the past. That's because T-Mobile has been throttling customer connections when they exceed monthly limits, and it's been manipulating speed tests to hide that.
The company also hid the throttling from affected users by failing to disclose Internet speeds to customers. Now, the FCC has forced T-Mobile to be more transparent and let customers know more accurate information about the slowdown.
T-Mobile's standard throttling practice affects customers that go over their monthly data caps. Instead of cutting off the connection, T-Mobile just slowed the connection speed to a sluggish 64 or 128 Kbps.
But T-Mobile has made it difficult for those customers to figure out just how slow their connections are, with a system that exempts speed test applications from the throttling. After complaints from consumer advocates, the Federal Communications Commission (FCC) investigated the issue and has forced T-Mobile to be more honest about its network's throttled speeds.
T-Mobile made a deal with the FCC to give customers more information. The company will now begin sending text messages to customers when they go over data limits and make it easier to look at speed tests.