Comcast is in the news again, but not for the reasons that you think. While it's true that Comcast has been voted the most hated company (twice) by consumers, it seems that the new man at the helm, Charlie Herrin, is trying to turn the company around.
Don't believe me about Comcast's reputation? Check all the horror stories I've covered about Comcast this year.
The cable giant announced on its official blog this week that it is introducing a new feature to appease customers: A technician-tracking app. No more waiting for hours or using up a day off of work only to have your Comcast technician not show up.
Supposedly, the app will alert you when your technician is 30 minutes away, so if you need to run small errands or pick your kids up from school you know how much time you have.
The app is being tested in a trial run in the Boston area for now, but if it's successful the app could be made available to every U.S. smartphone in 2015.
What do you think? Does Comcast actually have a decent customer service idea here or will it be a failure like everything else? Let me know in the comments below!