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The clever trick hackers use to manipulate your phone carrier

The clever trick hackers use to manipulate your phone carrier
© Photomak | Dreamstime

While I will always tell you to opt in to two-factor authentication for securing your gadgets and apps, there's a major vulnerability in all of your gadgets that you probably can't stop. If you've ever been annoyed by customer service or tech support calls where an operator spends too much time trying to verify your identity, you shouldn't be.

That's because the easiest way for a hacker to get past two-step verification is to go ahead and call a company's customer service line. Fooling a telephone operator can be much easier than having to fool a computer programmed to keep secrets.

See also: Watch out for fake cell towers out to hijack your calls

In one instance, Matt Honan, a Wired editor, discovered that his Google account information had been hacked. He decided to track the hacker, step by step, to figure out what data he or she was able to breach.

His cellphone provider's tech support line, it turns out, was the unlocked fence that gave a hacker access to all of Honan's personal info.

Next page: Find out how they did it on the next page.
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