Comcast doesn't have the best reputation lately and its customer service track record is to blame. Angry customers have taken to the Internet to share their horror stories. Remember the customer service call from hell that a disgruntled customer uploaded to SoundCloud? That bad reputation is coming back to haunt the company. The Worcester, Massachusetts, City Council is trying to keep Comcast out of its town altogether.
The City Council in Worcester, MA, does not want Comcast coming anywhere near its residents. The cable company is seeking a license transfer from Charter as part of a customer swap that's tied to its purchase of Time Warner Cable, but the council is trying to block it.
Basically, the City Council is worried about Comcast's poor customer services. They've heard all of the gory details from disgruntled customers and want to protect their citizens from a similar fate.
Councilor Gary Rosen called Comcast's customer service "deplorable and substandard" and referred to the company as "a wolf in wolf's clothing..." Those are some harsh words, but can the council really block the company from entering the community?