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Huge failure of home routers: Here’s how to get back online

Huge failure of home routers: Here’s how to get back online
Photo courtesy of Shutterstock

UPDATE: Belkin has released the following statement as to why their routers went down on October 7.

“One of our cloud services associated with maintaining router operations was negatively impacted by a change made in our data center that caused a false denial of service. Normal operations were restored by 3PM PST, however, some users might still be required to reset their router and/or cable modem to regain connectivity. Moving forward, we will continue to monitor, improve and validate the system to ensure our routers continue to work properly in the event connectivity to our cloud environment is not available.”

If you were unable to connect to the Internet yesterday, you may have been part of the Belkin router outage that started around midnight on October 7.

Connectivity to the Internet is such an important part of people's everyday lives, it's almost impossible to imagine what it would be like if you couldn't connect at all. But for Belkin router owners, that's exactly what happened yesterday.

Some experts are speculating that a glitchy firmware update from Belkin caused the routers to disconnect from the Internet and remain disconnected. The problem seemed to be that the routers couldn't resolve the domain names.

Basically, it's like trying to look up a person's number in the phone book, and it has the wrong number listed or no number listed at all. But the real reason is still unknown.

Next page: Click here to get the fix for your Belkin router. 
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