"Nightmare" is an understatement for the day that Apple had yesterday. On the heels of an epic launch where Apple shattered all kinds of sales records, the company was driven back to reality - fast.
The day began with video documentation that the new iPhone 6 Plus could be bent (and stay bent) far more easily than it should. Then came the disastrous launch of iOS 8.0.1 - the first update that was supposed to mend the glitches in the newly released iOS 8.
In its haste to address customer complaints and suggestions, Apple released the iOS 8.0.1 about mid-day yesterday. As users who were quick to update found out, the release may have come out just a bit prematurely. Users who installed iOS 8.0.1 complained it was shutting down Wi-Fi connections and deactivating the Apple ID feature (among scores of other issues).
Apple abruptly yanked down the update about an hour later.
Unfortunately, there was still the huge problem for users who had already downloaded iOS 8.0.1 and could not fully use their phones. I provided a quick fix yesterday afternoon, but today, Apple has offered its own official fix.
Apple's solution for customers hit by iOS 8.0.1 blunder
Apple posted an official fix for iPhone owners affected by problems with Wednesday’s iOS 8.0.1 update. The fix itself is a way to roll back affected iPhones to the earlier version of iOS 8.0.
From Apple’s support website:
"Follow these steps to reinstall iOS 8.0.
1. Make sure that you’re using the latest version of iTunes.
2. Connect your iPhone to iTunes.
3. Back up your iPhone in iTunes on your Mac or PC. iCloud backups won’t restore to earlier versions, including iOS 8.0.
4. Download the file below that corresponds to your device:
- iPhone 6
- iPhone 6 Plus
5. Select the file you just downloaded by doing one of these in iTunes:
- Mac: Press the Option key and click Check for Update.
- Windows: Press the Shift key and click Check for Update.
6. Press Update to install iOS 8 on your iPhone.
The Health app won’t work in iOS 8 after these steps. It will be fixed in our upcoming iOS 8.0.2 software update."
iOS 8.0.1 problems only seem to affect new iPhone 6 and iPhone 6 Plus devices. Apple publicly apologized, "for the great inconvenience experienced by users." But before you let Apple off the hook, there's that little issue about the iPhone 6 Plus bending in user pockets.
Is the iPhone 6 Plus really bending out of shape?
In one word?
It does seems that some fairly significant pressure must be applied, but still, it could happen if the phone is often worn in the front pocket and involved in a lot of bending moves by the user.
After all, the phone is ultra-thin and its casing is made from high-quality aluminum. Maybe it could have been just a little bit thicker?
Yesterday, we shared a video of a guy bending his iPhone 6 Plus. Now today, in an attempt to be fair, the same gentleman attempt to bend iPhone 6 Plus competitors the same way. Here's what happened:
As of today, Apple officially announced it will replace all faulty iPhone 6 and 6 Plus handsets that have been bent. And even though the company has stepped up, admitted responsibility, and shown it is willing to swiftly make amends - that has not stopped the usual suspects for launching an all-out "bendable iPhone meme" (#bendgate), by offering up some clever and truly hilarious images.