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He spent 3 hours on hold with Comcast. What happened next is outrageous

He spent 3 hours on hold with Comcast. What happened next is outrageous
Aaron Spain/YouTUbe

Comcast's horrible customer service strikes again.

Ever since Ryan Block posted his "painful to listen to" call online, which you can listen to here, there's been an influx of people recording their awful experience and posting it online.

Here's the latest example:

Chicago resident and Comcast customer Aaron Spain wanted to cancel his service after "a month of trying to get them to fix my service."

As we've seen with the last few calls posted online, Spain wasn't lucky enough to get connected to a customer service rep to try and deny him cancellation and get him to upgrade his service.

Nope. He was on hold for more than three hours.

Three hours is a long time to be on hold, most people wouldn't have the patience. So while trying to kill time, Spain got another phone and dialed Comcast to try and reach a representative.

After the annoying process of pressing 1 for this option and pressing 3 for another option, he was greeting with an automated message, "I'm sorry, but our offices are now closed."

That's when he filmed this video and posted it online, which you can see by clicking here.

Since the video was posted and viewed more than 950,000 times, Spain has been in contact with Comcast and is working out a deal.

Comcast call

Spain's tweet reads: "Wanna hear a funny story? @comcast corporate called me, call dropped, called me back & left msg they were closing but would be back in tomorrow"

Nothing can hurt a business more than bad reviews and, right now, for Comcast a lot of those reviews are coming on YouTube.

Have you ever had a bad experience with an airline or cell provider and used Twitter to vent? Have you ever told your Facebook friends about your bad experience at Starbucks?

These are the kind of complaints companies want to avoid, and they are getting involved on social media to address your complaints fast. Click here to learn how to complain on social media and actually get the results you want.

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Source: Ars Technica
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