I've told you before about leaving reviews online. Leaving constructive reviews can really help build up the company in question, but it's not always sunshine and daisies.
Sometimes, for whatever reason, companies provide less-than-excellent customer service. Shouldn't customers have a right to complain about it?
Now, don't get me wrong, there are steps that every customer should take when trying to get a specific service from a company. Say, for example, you went to a drive-thru and your order was switched with someone else's.
The correct response would be to go back to the restaurant and ask for your order to be remade. The restaurant should give you a discount or a coupon for a free entree or something to make up for the hassle.
But some folks go directly to online review sites and post scathing reports of poor service, shoddy work or workers deliberately trying to aggravate the customer.
Some companies have decided to fire back at libelous reviews, and the Union Street Guest House is no exception. This vintage inn was a popular venue for weddings, receptions and business retreats but has received some unwanted attention after a policy was brought to public attention.