I've told you before about leaving reviews online. Leaving constructive reviews can really help build up the company in question, but it's not always sunshine and daisies.
Sometimes, for whatever reason, companies provide less-than-excellent customer service. Shouldn't customers have a right to complain about it?
Now, don't get me wrong, there are steps that every customer should take when trying to get a specific service from a company. Say, for example, you went to a drive-thru and your order was switched with someone else's.
The correct response would be to go back to the restaurant and ask for your order to be remade. The restaurant should give you a discount or a coupon for a free entree or something to make up for the hassle.
But some folks go directly to online review sites and post scathing reports of poor service, shoddy work or workers deliberately trying to aggravate the customer.
Some companies have decided to fire back at libelous reviews, and the Union Street Guest House is no exception. This vintage inn was a popular venue for weddings, receptions and business retreats but has received some unwanted attention after a policy was brought to public attention.
The Union Street Guest House instituted a policy that stated that for every bad online review, the patrons would be fined $500. What if the couple who got married there had a lovely time but Aunt Rose hated it? They would get a $500 fine.
“Please know that despite the fact that wedding couples love Hudson and our inn, your friends and families may not,” reads an online policy. “If you have booked the inn for a wedding or other type of event . . . and given us a deposit of any kind . . . there will be a $500 fine that will be deducted from your deposit for every negative review . . . placed on any internet site by anyone in your party.”
But where does that leave the legitimately negative reviews? There were some nasty responses left to reviews on the site, including one that read :
“I know you guys wanted to hang out and get drunk for 2 days and that is fine. I was really really sorry that you showed up in the summer when it was 105 degrees . . . I was so so so sorry that our ice maker and fridge were not working and not accessible.”
And true to form, the Internet has fired back. The Union Street Guest House Yelp review page is under attack from legitimate reviewers and Internet trolls alike.
You can see some of the comments from Yelp below.
You can see more Yelp reviews here.
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